How do I delete my account?
Sign in, open your profile, then ‘Account settings’ and ‘Delete my account’. Read the consequences in the confirmation window, check the box and select ‘Permanently delete my account’. Deletion is immediate if no booking or financial transaction is in progress. Photo files are deleted in the background, with retries if storage is unavailable.
In the app, open the ‘Account’ tab, then ‘Account settings’ and ‘Delete my account’. Deletion happens in the app without contacting customer service by phone or email. This option is also available on the account verification screens.
If you can't connect anymore
If you have forgotten your password, reset it, then reconnect to delete your account. For an Apple or Google connection, use the same login button as the registration.
If you cannot recover access to your account, assistance is available:
- Write to contact@garaje.fr, preferably from the email address associated with your Garaje account.
- Enter the object "Delete my Garaje account and my data" and specify the email address of the account to be deleted.
- Send the message. The Garaje team processes your request and confirms by e-mail the deletion as well as any data stored.
The e-messaging link opens your email with a pre-filled message: you still have to send it. If it doesn't work, use your regular email and the above address.
If you no longer have access to the account address, specify it in your application. An identity check may be required in the event of reasonable doubt. Never send your password or bank details.
Uninstalling the app does not remove your account. Report any reservations, refunds or payments in progress so that the team can tell you what transactions remain to be settled.
What data are concerned?
The request relates to your Garaje account and associated personal data: identity, e-mail, phone, address, date of birth, biography, profile photo, login IDs, listings and photos, messages and booking information.
Removing erases the profile, login identifiers, notices and messages sent, revokes sessions, removes and anonymizes listings. The photos are placed in a delete file. The contractual and financial reservation data shall be kept in accordance with the obligations described below.
What data can be stored?
- Accounting documents and information: 10 years when the law requires it.
- Reservations, contracts, claims and associated messages: only those elements necessary for a legal obligation or for the defence of a right can be kept in limited archiving. The reason and duration of your request are specified in Garaje's response.
- Audience analytics: the link to your account identifier is removed; events are kept for no more than 13 months after collection.
Payment providers may retain the information necessary for their own regulatory obligations. The removal of the Garaje account does not delete your Google account if you use it to log in.
For details on treatment and your rights, see our privacy policy.